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FAQs&Help

SHIPPING & DELIVERY

My package is overdue/late, what can I do?

  • Check the tracking, and make sure, there isn't some delay due to customs or natural weather patterns.
  • Check we have the correct delivery address for your order and that your contact details are up to date by logging into your account.
  • Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local post office.
  • Look in any safe areas the driver may have left your parcels, such as behind plant pots or bins, or in a shed, garage, or porch.
  • If none of the above work, please get in touch making a note of your order number and we will start investigating immediately.

How do I check the status of my order?

  • You can quickly check the status of your order by clicking on the My Account link located at the top of every page on the site.
  • You will need your registered email address and password to check your order status. When you place an order at Stuffedplushietoy. store., you will receive an order confirmation e-mail immediately that will include your order number and summary.
  • Please check your junk mail or spam folders if you can’t find it If you do not have your order number please refer to your e-mail confirmation or send us an email.

I entered the wrong address when I ordered what can I do?

  • If you have not had a despatch notice by email, get in touch with us immediately, noting your order number, and the correct address, and we will try and change the details for you.
  • International customers, if your package has shipped, we are unable to change the delivery address once it is en route. We apologize for this inconvenience. If you need to reship, we encourage you to place a new order, checking the delivery address. If your original order is returned to us,  we will of course offer you a full refund of the product price, minus the shipping costs.

Can I re-direct my package to another address once despatched?

  • International parcels cannot be redirected by us once despatched. You may be able to contact your country's postal service for redirection once it arrives in your country.

I have received a letter from my customs department demanding money to release the toys to me?

  • Many countries we ship to have customs duties and charges on all purchases, whether marked as a gift or not. Most countries will not assess you for these levies as the values are low. Some countries, like the UK, Germany, Spain, and some other E.U countries are not so lenient.
  • To arrange delivery once you are contacted, please call the number on the assessment notice to arrange payment and delivery.
  • We encourage anyone buying our toys or considering shipping to another country, to read our more concise page on our shipping policies.

RETURNS & ISSUES


I don't like something can I return it for a credit or refund?

  • Yes, you can. You can do this within 30 days as well!
  • Please, have a look at our returns page for more comprehensive and easy-to-understand information.

My toy was damaged when it arrived, what can I do?

Oh NO! we do not like to hear that. We are here to help you.

  • We are keen to sort out any issues with incorrect or faulty products straight away. Please contact us. We will arrange a replacement or refund as soon as possible after assessing the issue.
  • Please, if possible, take a couple of photos of the issue before getting in touch, so we can assess what went wrong.  We will give you details on where to send them, once you get in touch.
  • If we sent the wrong product, we will arrange for you to return the incorrect item and immediately send the right item out to you, at no cost.
  • If the product you received is faulty, we'll arrange for a replacement or refund. Refer to our Returns Policy for the next steps.

How Do I Cancel An Order?

  • We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.


SHOPPING


Where are your toys made?

  • Our toys have origins right here in China, and from places like Indonesia, India, and Sri Lanka.
  • Each toy has a label showing the country of origin, and each toy is clearly labeled on the product description with the same information.

What forms of payment do you accept?

  • Visa, Mastercard & American Express with absolutely NO surcharges
  • Paypal (online orders only)

Is it safe to use my credit card online?

  • At AGRIMONY, we take online security very seriously. At no point do we store any financial information on our servers.
  • AGRIMONY employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data.
  • All credit card details are entered on a secure server using Paypal Payments. The transfer of the purchase details from our site to Paypal Payments is encapsulated using their encrypted and digitally-signed protocol which is secure and tamper-proof.

You don't have enough of an item I'd like to purchase, can you get more?

  • We can usually get more items within a couple of days. Contact us so we can make arrangements to help you.

The item I want is out of stock, when will it be back?

  • Items are restocked quite regularly. Sometimes we have to wait for imported shipments, so it is best to use the Notify Me button on the item you would like, and we will email you the minute it is restocked.

Do you offer discounts for bulk purchases?

  • We assess discounts on a case-by-case basis, please get in touch with us to see if we can help.

Do you sell wholesale?

  • Yes, we do. If you want, please get in touch with us to see if we can help.

I need a custom-made plush toy, can you make it for me?

  • Unfortunately, we don't manufacture or do custom work so we, unfortunately, can not assist sorry.

Which shops can I buy your products from?

  • We are an online retailer. We don't have bricks and mortar outlets that handle our products. We ship every day, and our site is easy enough to navigate and purchase from. This keeps costs down and allows us to supply a large range of toys at great prices.

Do you have any discount coupons?

GENERAL QUESTIONS


Do you gift wrap?

  • Unfortunately, due to the shapes and sizes of our toys, gift wrapping inevitably gets destroyed in transit. 

How do I unsubscribe from your newsletter?

  • At the bottom of every email newsletter we send, there is a link to Unsubscribe. Simply click this link to be removed from future mailings. It does work too.

How can I get in touch with AGRIMONY?

  • If you have a question about shopping and orders placed on our website, you may reach customer support by email.
  • Customer Care representatives are available to answer your questions daily from 8:00am - 7:00pm CST Monday - Friday & 10:00am - 6:00pm CST Saturday and Sunday.

 

Still have questions?

Contact us here.